In an emergency
If there has been a safety, health or environmental emergency involving one of our products, please contact our Emergency Response service on 0800 734 607 (24 hours). In the event of an emergency, do not e-mail us as our e-mail service is not monitored with the intent to provide emergency response.
Determining if your old painted surface contains lead
In buildings, which are very old, it is possible that some of the original paint or primers may still contain lead. Extreme care should be taken with the removal of these coatings. They should not be sanded or burnt. Independent chemical laboratories can test paint flakes for lead. Further information can be obtained from the Environment Protection Agency on 0800 030 040.
Disposing of unwanted paint
Never dispose of unwanted paint by pouring it down household or storm water drains. Water-based paints can be treated with Dulux Envirosolutions® Waste Paint Hardener. This product turns the liquid paint into a solid mass, which can then be disposed of responsibly. The can, once emptied, can be placed in household recycling bins. Unwanted solvent-based paints can be disposed of by pouring the excess onto an absorbent material such as kitty litter, cardboard or shredded paper. Allow to dry and dispose with your normal household waste collection. For the disposal of larger quantities of paint, contact your local council.
Sustainable practices are at the heart of our business. Dulux are proud to offer a Paint Take-Back Service as part of our commitment to the environment. Refer to painttakeback.co.nz for details.
More how to guides
If you’ve noticed black, grey or brown areas on your painted surface, you’re dealing with a mould problem. Follow our problem solver guide any problem you have.