September Trade Catalogue - Out Now

September Catalogue out now

Spring is here and with increasing daylight hours ahead, there are plenty of opportunities to tackle those outside projects. Our September Trade Catalogue is out now and packed full of offers ready for the season. With great deals on Dulux and Rotacota accessories, prep, application and spray products, we’ve got what you need to take on any projects.

Spring Competition - Conquer your backyard: For the month of September, every qualifying purchase gets you in the draw to win a $5000 prize bundle to help you conquer your backyard – including a Weber Gas BBQ, $1000 Stihl Shop voucher, outdoor furniture and gardening supplies voucher worth $3000, and a Cabot’s decking pack. Plus, four runner-up regional prizes of a Weber BBQ worth $1000 each will also be up for grabs. So make sure you're in to win!

We’re also giving away Dulux branded multiway snoods with qualifying purchase – wear it as scarf, a mask, neck protection, headband, bandana and more.

To redeem your free gift and to enter the prize draw automatically, simply purchase 30 litres or more of Dulux Premium paint, Dulux AcraTex, Porter’s Paints, Cabots, Intergrain and Dryden Premium woodcare.

Promo and competition valid from 1 September to 3 October 2020. Terms and conditions apply. Gift with purchases are available while stocks last.

Update on your catalogue delivery: NZ Post is working hard to get our catalogues in your hands, but we’re informed there are delays. View our catalogue online, get in store, or talk to your trade rep to get a copy now.

Update 14 August 2020

With the Auckland region being at Level 3 until 26th August, we would like to remind you of what this means for the way we service our customers. This is again to ensure that we keep our employees and
customers safe along with others whom we interact.

Auckland – Alert Level 3 (effective 12 noon Wednesday 12th August to midnight Friday 26th August)

Our Dulux Trade Centres will operate for customers under strict protocols designed to ensure contactless transactions, as we have done so previously:

• All orders must be placed via phone or email. Full list of stores and contact information is available here. You may still choose to get your paints delivered or picked up from your preferred store’s collection area. Walk-in customers are not allowed.
• Please follow the signs in stores and any instructions from our staff, including maintaining safe physical distancing and appropriate hygiene. There will be dedicated areas for entry and exit to ensure we manage the flow of traffic inside our stores. Collection areas for orders that are getting picked up from the store will be clearly marked.
• The temporary trading hours for all Dulux Trade Centres in the Auckland region will be from 7 am – 3:30 pm on weekdays. On Saturdays, only the following branches will be open from 8 am-12 noon: Mairangi Bay, Westgate, Kingsland, New Lynn, Onehunga, East Tamaki. The Glenfield branch is temporarily closed until Monday 17 Aug.
• Our in-store facilities will not be available in line with government protocols.

Remainder of NZ (excluding Auckland) – Alert Level 2

Our stores will continue to service you as we have done previously, but with safety protocols in place.

• All Dulux Trade Centres have a COVID-19 QR Code poster. We encourage you to check in if you are coming to the store to help track your movements. This helps you protect your friends, whānau and community by enabling faster contact tracing. More information about the app is available here.
• Contactless trading is highly encouraged. You may place your orders via call, text or email to ensure you limit the amount of time you spend inside the store. You still have the option of getting your orders collected from your preferred store or delivered to your home or work site. Visit this page to place your order through your preferred store.
• Our in-store facilities will not be available in line with government protocols.

For additional resources, check the Dulux Trade COVID-19 Support Centre.

We thank you for your continued support and for doing your part in keeping our employees and our
community safe.

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Dulux June Trade Catalogue Out NOW!

Our stores are fully operational and back to normal trading hours. Dulux is well positioned to provide everything you need to get the job done. We have processes in store to keep both you and our teams safe, and you can still place your order via phone or email if you prefer.

Keep an eye out for our latest catalogue as it has everything you need to take on Winter! We will be posting these out and they are also in store now. Dulux Professional range of brushes are now all $15 each. Be sure to check out our deals, including preparation, application and spray offers.

Plus, when you purchase 30L of Dulux Premium paint, Cabot’s® or Intergrain® Woodcare or AcraTex® coatings, you’ll get FREE Dulux-branded thermal top, (while stocks last), one per customer. Plus go in the draw to win a Home Entertainment bundle worth $5000, or one of 4x $1000 Noel Leeming Gift Cards.

Terms and conditions apply

Hurry deals only available until 30 June 2020.

Head to your nearest Dulux Trade Outlet so you won’t miss out!


Updates to Dulux Services at Level 2

As we prepare to move to Level 2, we would like to update you on what this means in the way we service you, our trade customers. Our approach remains the same in maintaining our product supply and high standard of customer service, while keeping both our employees and customers safe at all times. Plan your store visit ahead by reading through the changes we are implementing below.

Temporary trading hours this week

14-15 May: All Dulux Trade Centres will still be operating on temporary trading hours. This is from 7 am – 3:30pm only. For Dulux Trade Depots, hours will differ per store. Please get in touch with your local trade outlet for more details.
16 May: All Dulux Trade Centres will be open for trading from 8 am to 12 noon, except our Roydvale branch.

Return to standard trading hours

All Dulux Trade Stores will resume to standard trading hours from 18 May.

To find the Dulux Trade Outlet closest to you and its operating hours, click here.

Changes to store operations

The move to Alert level 2 means our store premises will be open to in-person transactions. To operate our business safely, we have the following measures in place:

Hygiene protocol: Our stores will have sanitation zones at various points. Please use this as you enter and exit the store.

Contact register: As part of business operations on Level 2, we are obliged to keep a record of everyone who comes to our store. The record will include your name, contact information, time and date of your store visit. This register will be kept secure and confidential and will only be shared with the Ministry of Health or District Health board if required.

Safe distance: Please always maintain a safe distance of 2 metres and follow the relevant signs and instructions from our staff. There will be dedicated areas for entry and exit to ensure we manage the flow of traffic inside our stores. We may also need to limit the amount of people in our stores, and this may differ based on the size of the store. If you find that there is not enough space for you to queue, please come back when there is more space available.

Goods Collection: If you are coming to the store to collect an order placed online, please follow the signs to the collection zone. This minimises the need for you to queue inside the store. Please ensure you have a confirmation note and your order details before coming to the store.

Payment transactions: Physical barriers are set up on our counters to create a safe distance between our customers and our staff. We strongly encourage use of card payments (credit/debit/EFTPOS) or charge to account. However, we will be accepting cash transactions if there is no alternative. We have protocols in-store around handling cash.

In-store facilities: Our shared facilities, such as coffee machines, water coolers, and bathroom will remain unavailable. We apologise for this inconvenience.

Contactless transactions: When possible, we would still encourage you to place your orders via call, text or email. This ensures you limit the amount of time you spend inside the store. You still have the option of getting your orders collected from your preferred store or delivered to your home or work site. Visit this page to place your order through your preferred store.

Interaction with our trade representatives:

At level 2, with face-to-face interactions becoming more common, our trade representatives will also aim to get back on their usual call cycle. During these visits, we will continue to practice physical distancing rules and strict hygiene protocols.

If you prefer to keep in contact only over the phone, please let your Dulux representative know.

We thank you for your continued support and for doing your part in keeping our employees and our community safe.

FAQs

  • Will you allow customers to shop inside the store?

    At level 2, we can welcome customers in store. However, to ensure we operate our business as safely as possible, please ensure you follow the relevant signages and instructions from our staff. There will also be limits on the number of people that can shop at any given time, depending on the size of the store. As such, we ask for your patience and understanding if you encounter delays.

  • Can I still place an order online and collect it from the store?

    Yes, this service is still available across our trade distribution network. Ensure you have received a note from the store advising that your order is ready prior to coming to the store to ensure your time spent in store is kept at minimum. Learn more here

  • Can I pay in cash/EFTPOS when I collect my paint?

    At level 2, we would still strongly encourage use of card payments (credit/debit/EFTPOS) or charge to account. However, we will be accepting cash transactions if there is no alternative. We have protocols in-store around handling cash.

  • Will you deliver paint?

    Yes, you can take advantage of our premium paint delivery. Simply place your order to your preferred store and we will have your order prepared and delivered. Delivery times may vary. Please check this page out for more details.

  • What's the cost to get my paint delivered?

    Effective 18th May, delivery orders from Dulux Trade Centres will be charged as follows:
    a. 1-10L $10.00
    b. 11-30L $20.00
    c. 31Lt + $30.00
    Non-paint items such as accessories purchased alone will incur the minimum delivery charge of $10.00.
    For deliveries from Dulux trade depots, please inquire directly from the store when you place your order.

  • How can I confirm my order has been dispatched?

    Our team will let you know once your order is dispatched.

  • Will I need to sign a docket to confirm receipt?

    For your safety, as well as our teams, you will not be required to sign a docket to receive a delivery. On arrival to your preferred delivery location, our team will be sending you a photo of your order docket plus a photo of the items you have ordered.

  • Can I bring empty pails to recycle?

    At Level 2, we are able to accept pails for recycling again. Please ensure they are compliant before bringing them to collection depots. Visit painttakeback.co.nz for a list of participating Dulux outlets and eligibility criteria.

INFORMATION FOR CUSTOMERS - RESPONSE TO COVID-19

25th March 2020

In line with the government’s COVID-19 actions, all our Dulux Trade Centres will be closing as of 5pm today, Wednesday 25th March, for a period of at least 4 weeks. During this period of closure, we will be unable to fulfil any email or phone orders.

Dulux is in full support of the government’s actions around COVID-19 and our closures will ensure our employees and customers stay safe and well. Dulux will continue to act on the advice of the Government.

We anticipate that toward the end of the lockdown period the Government will inform us of the appropriate next steps it wishes to take regarding COVID-19. We will endeavour to keep you informed as the situation continues to evolve.

Thank you for your understanding.
 

Trade News - February 2020

Happy new year from Dulux Trade. To help you take on 2020, our February Trade Catalogue is out now and packed full of amazing accessories, spray bargains, prep deals and more! Get your free Dulux stadium cushion when you purchase $100 or more accessories.

Look out for your copy in your letterbox or pick one up in store now. Plus, when you purchase 30L of Dulux Premium paint, Cabot’s® or Intergrain® Woodcare or AcraTex® coatings, you’ll get FREE Dulux Dry Bag. Only while stocks last. Hurry, deals only available until 29 February 2020.

Read more

List of participating stores

Highlights: Dulux Tradies XI Vs. Hauraki ACC XI T20 Match

Dulux tradis XI and ACC team

Friday 8th November 2019 was an eventful day in the sun for the first ever ACC versus Dulux Tradies XI squad. The nail biting match was tied after the final ball and required a ‘bowl-off’ in extra time to secure a win on the day. However, the Dulux Tradies XI led by Hadley Vaughan came out on top in the tie-breaker. 



Introducing our Dulux Tradies XI Line up

We’re pleased to name our line-up for the first ever Dulux Tradies XI - who will take on the ACC in a T20 cricket match at Napier’s Clifton County Cricket Club on Friday 8th November:

  1. Hadley “Donut” Vaughan - Captain - Wellington
  2. Curtis “Tang” White - Vice Captain - Wellington
  3. Grant “Hairy Jav” Elliot - Wellington
  4. Aaron “Azza” Mallinson - Nelson
  5. Jeremy “Munster” Hurley - Wellington
  6. Kyron “Lung” Campbell - Rotorua
  7. Marcus “The Terminator” Irvine - Christchuch
  8. Hayden “Spinner” Eagle - Waiuku
  9. Tim “Babyface Assassin” Klyne - Wellington
  10. Mark “Porno” Palmer - Wellington
  11. Russell “Love Muss” Clark - Auckland
  12. Dean “Head of Security” Blackwood - Auckland

Plus, the winners of the luxury supporters’ weekend are:

Stephen John Coppell, Everaldo Songtag, Jason Kaio, Marc Taylor, Gavin Law, Aaron Dempsey, Perry Soper, Kerry Magee, Yingxin Song, Ewen Mitchell Adams.

Congratulations to our team and supporters. Keep your eyes peeled and check back here for updates and highlights from the events.


80 Years Making Great Paint in NZ

This year Dulux celebrate 80 years manufacturing right here in New Zealand. Dulux opened our first New Zealand manufacturing plant in Gracefield, Lower Hutt in 1939. Just as trends and fashions have changed over the years, so too have we.

 


More colours. More possibilities.

The latest colour range from Dulux features over 500 new colours including a new and improved selection of greys, naturals, neutrals, darks and brights. The new Dulux World of Colour® Series II Atlas and Fandeck created specifically for the design and trade professional is available now.