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Update 14 August 2020

With the Auckland region being at Level 3 until 26th August, we would like to remind you of what this means for the way we service our customers. This is again to ensure that we keep our employees and
customers safe along with others whom we interact.

Auckland – Alert Level 3 (effective 12 noon Wednesday 12th August to midnight Friday 26th August)

Our Dulux Trade Centres will operate for customers under strict protocols designed to ensure contactless transactions, as we have done so previously:

• All orders must be placed via phone or email. Full list of stores and contact information is available here. You may still choose to get your paints delivered or picked up from your preferred store’s collection area. Walk-in customers are not allowed.
• Please follow the signs in stores and any instructions from our staff, including maintaining safe physical distancing and appropriate hygiene. There will be dedicated areas for entry and exit to ensure we manage the flow of traffic inside our stores. Collection areas for orders that are getting picked up from the store will be clearly marked.
• The temporary trading hours for all Dulux Trade Centres in the Auckland region will be from 7 am – 3:30 pm on weekdays. On Saturdays, only the following branches will be open from 8 am-12 noon: Mairangi Bay, Westgate, Kingsland, New Lynn, Onehunga, East Tamaki. The Glenfield branch is temporarily closed until Monday 17 Aug.
• Our in-store facilities will not be available in line with government protocols.

Remainder of NZ (excluding Auckland) – Alert Level 2

Our stores will continue to service you as we have done previously, but with safety protocols in place.

• All Dulux Trade Centres have a COVID-19 QR Code poster. We encourage you to check in if you are coming to the store to help track your movements. This helps you protect your friends, whānau and community by enabling faster contact tracing. More information about the app is available here.
• Contactless trading is highly encouraged. You may place your orders via call, text or email to ensure you limit the amount of time you spend inside the store. You still have the option of getting your orders collected from your preferred store or delivered to your home or work site. Visit this page to place your order through your preferred store.
• Our in-store facilities will not be available in line with government protocols.

For additional resources, check the Dulux Trade COVID-19 Support Centre.

We thank you for your continued support and for doing your part in keeping our employees and our
community safe.

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Dulux June Trade Catalogue Out NOW!

Our stores are fully operational and back to normal trading hours. Dulux is well positioned to provide everything you need to get the job done. We have processes in store to keep both you and our teams safe, and you can still place your order via phone or email if you prefer.

Keep an eye out for our latest catalogue as it has everything you need to take on Winter! We will be posting these out and they are also in store now. Dulux Professional range of brushes are now all $15 each. Be sure to check out our deals, including preparation, application and spray offers.

Plus, when you purchase 30L of Dulux Premium paint, Cabot’s® or Intergrain® Woodcare or AcraTex® coatings, you’ll get FREE Dulux-branded thermal top, (while stocks last), one per customer. Plus go in the draw to win a Home Entertainment bundle worth $5000, or one of 4x $1000 Noel Leeming Gift Cards.

Terms and conditions apply

Hurry deals only available until 30 June 2020.

Head to your nearest Dulux Trade Outlet so you won’t miss out!

Updates to Dulux Services at Level 2

As we prepare to move to Level 2, we would like to update you on what this means in the way we service you, our trade customers. Our approach remains the same in maintaining our product supply and high standard of customer service, while keeping both our employees and customers safe at all times. Plan your store visit ahead by reading through the changes we are implementing below.

Temporary trading hours this week

14-15 May: All Dulux Trade Centres will still be operating on temporary trading hours. This is from 7 am – 3:30pm only. For Dulux Trade Depots, hours will differ per store. Please get in touch with your local trade outlet for more details.
16 May: All Dulux Trade Centres will be open for trading from 8 am to 12 noon, except our Roydvale branch.

Return to standard trading hours

All Dulux Trade Stores will resume to standard trading hours from 18 May.

To find the Dulux Trade Outlet closest to you and its operating hours, click here.

Changes to store operations

The move to Alert level 2 means our store premises will be open to in-person transactions. To operate our business safely, we have the following measures in place:

Hygiene protocol: Our stores will have sanitation zones at various points. Please use this as you enter and exit the store.

Contact register: As part of business operations on Level 2, we are obliged to keep a record of everyone who comes to our store. The record will include your name, contact information, time and date of your store visit. This register will be kept secure and confidential and will only be shared with the Ministry of Health or District Health board if required.

Safe distance: Please always maintain a safe distance of 2 metres and follow the relevant signs and instructions from our staff. There will be dedicated areas for entry and exit to ensure we manage the flow of traffic inside our stores. We may also need to limit the amount of people in our stores, and this may differ based on the size of the store. If you find that there is not enough space for you to queue, please come back when there is more space available.

Goods Collection: If you are coming to the store to collect an order placed online, please follow the signs to the collection zone. This minimises the need for you to queue inside the store. Please ensure you have a confirmation note and your order details before coming to the store.

Payment transactions: Physical barriers are set up on our counters to create a safe distance between our customers and our staff. We strongly encourage use of card payments (credit/debit/EFTPOS) or charge to account. However, we will be accepting cash transactions if there is no alternative. We have protocols in-store around handling cash.

In-store facilities: Our shared facilities, such as coffee machines, water coolers, and bathroom will remain unavailable. We apologise for this inconvenience.

Contactless transactions: When possible, we would still encourage you to place your orders via call, text or email. This ensures you limit the amount of time you spend inside the store. You still have the option of getting your orders collected from your preferred store or delivered to your home or work site. Visit this page to place your order through your preferred store.

Interaction with our trade representatives:

At level 2, with face-to-face interactions becoming more common, our trade representatives will also aim to get back on their usual call cycle. During these visits, we will continue to practice physical distancing rules and strict hygiene protocols.

If you prefer to keep in contact only over the phone, please let your Dulux representative know.

We thank you for your continued support and for doing your part in keeping our employees and our community safe.

FAQs

INFORMATION FOR CUSTOMERS - RESPONSE TO COVID-19

_{25th March 2020}

In line with the government’s COVID-19 actions, all our Dulux Trade Centres will be closing as of 5pm today, Wednesday 25th March, for a period of at least 4 weeks. During this period of closure, we will be unable to fulfil any email or phone orders.

Dulux is in full support of the government’s actions around COVID-19 and our closures will ensure our employees and customers stay safe and well. Dulux will continue to act on the advice of the Government.

We anticipate that toward the end of the lockdown period the Government will inform us of the appropriate next steps it wishes to take regarding COVID-19. We will endeavour to keep you informed as the situation continues to evolve.

Thank you for your understanding.