Latest News

Service Level Updates (8th September 2021)

The move to Alert Level 2 means our stores outside Auckland will be open to in-person transactions from today.

Dulux Trade Centre Trading Hours

• Stores outside Auckland will continue to operate at reduced trading hours until Saturday 11 September.
• Regular weekday trading hours of 7:00am to 5:00pm will be re-instated from Monday, 13 September.
• Stores in the Auckland region will remain closed. However, essential services orders can be fulfilled on presentation of an official letter. Personal use (up to 30L) may also be ordered by filling out this order form and sending it to tradeorders@dulux.co.nz.
  
  

Please check with your local Dulux trade depot for store-specific information on trading hours. To find your closest Dulux trade outlet, click here

Contactless Trading

To minimise the time you spend in our store premises, we would still encourage you to place your orders via call, text or email. You still have the option to pick up your orders collected from your preferred store or have it delivered to your home or work site. For a full list of trade outlets and methods of contact, click here.

Changes to Trade Store Operations

To operate our business safely, we have the following measures in place:

• Hygiene protocol: Our stores will have sanitation zones at various points. Please use this as you enter and exit the store.
• Mandatory QR code scanning: QR code posters will be available in multiple areas inside and outside the store (including carpark to collection areas). Please ensure you scan in as soon as you arrive in our store location.
• Mandatory face covering: Please remember to bring your own mask when visiting our stores. If you do forget, we have some supply available. Please ask one of our staff.
• Safe distance: Please always maintain a safe distance of 2 metres and follow the relevant directional signs and instructions from our staff. There will be dedicated areas for entry and exit to ensure we manage the flow of traffic inside our stores. We may also need to limit the amount of people in our stores, and this may differ based on the size of the store.
• Goods Collection: If you are coming to the store to collect an order placed online, please follow the signs to the Collection Area. This minimises the need for you to queue inside the store. Please ensure you have a confirmation note and your order details before coming to the store.
• Payment transactions: Physical barriers are set up on our counters to create a safe distance between our customers and our staff. We strongly encourage use of card payments (credit/debit/EFTPOS) or charge to account.
• In-store facilities: Our shared facilities, such as toilets, coffee machines and water coolers will remain unavailable. We apologise for this inconvenience.
   

Interaction with our trade representatives

At level 2, with face-to-face interactions becoming more common, our trade representatives will also aim to get back on their usual call cycle. During these visits, we will continue to practice physical distancing rules and strict hygiene protocols, including wearing masks.

If you prefer to keep in contact only over the phone, please let your Dulux representative know.

Additional Resources

As you gear up to get back to jobs and work sites at Level 2, here are some useful resources developed by industry bodies to help with your planning:

• COVID-19 Health and Safety Protocols for New Zealand Residential Construction Sites
• COVID-19 Health and Safety Protocols for Commercial and Civil Construction
• Fact sheets around use of PPE to minimise risks

We thank you for your continued support and we look forward to seeing you again in store soon.

Services Level Updates (3rd September 2021)

Auckland Region

After consultation and confirmation from MBIE, Dulux is approved to deliver paint from a Level 3 region directly to homes in Level 4.

With health and safety of our customers, our team and our communities being our main priority, we want to update you on what this advice means for our trade customers in Auckland.

• Dulux can deliver up to 30L of paints to your homes for your personal use.
• All deliveries will be contactless, while maintaining strict COVID-19 regulations.
• Products required for essential services projects, please contact your Dulux Trade Representative. We have a clear and safe process for enabling these orders to be tinted and delivered.
• Products required for non-personal use will be fulfilled only at Level 3, when work can resume on site.

To place an order for delivery to a location at Level 4, please fill in the form below and email it to tradeorders@dulux.co.nz

“Retailers in Alert Level 3 areas are permitted to sell and deliver both essential and non-essential products. This includes providing non-essential products to customers in the Alert Level 4 area.” - Ministry of Business, Innovation and Employment

Northland and the rest of NZ from the South of Auckland - Contactless Trading at Level 3

Our store branches South of Auckland and Northland region are now open for contactless transactions at level 3. All Auckland stores remain closed at Level 4. A few reminders on what this means for taking and processing your orders.

Placing Orders

At Level 3, you may place your orders via phone or email. Visit this page for a full list of stores and ways to place your orders. If you are ordering via email, please use this form and send a copy to your preferred branch. We strongly encourage you to place your order prior to coming to the store to limit your waiting time.

Pick up

• Orders will need to be picked up at designated collection points outside the store. These will be clearly marked with directional signage.
• Please follow the signs around the store and any instructions from our staff, including maintaining safe physical distancing and appropriate hygiene.

Deliveries (for Dulux Trade  Centres only)*

• You will receive a text notification when your order is on its way, and a phone call when your order is on site.
• All receipts will be emailed to minimise contact.
• Orders for delivery will incur a $15 flat fee.
  * For Dulux Trade Depots, fees, turnaround times and notification process will vary. Please check with your depot directly. For your closest Dulux trade outlet, click here

Payments

All transactions need to be cashless. We will only be accepting payments via Credit Card (charges apply), EFTPOS or Charge to Accounts only.

Temporary Trading Hours

• Weekday hours: At Level 3, Dulux Trade Centres will be operating on reduced trading hours under strict safety protocols. This will be from Monday to Friday, 7am – 3:30pm.
• Weekend hours: Our trading hours on Saturdays are from 8am - 12nn. Sundays will be closed as usual.

Our in-store facilities, as well as Paint Take-Back service, will not be available at Level 3. We apologise for this inconvenience.

In line with the government's announcement around mask wearing and scanning in, the following protocols will be compulsory in our stores that are operating at Level 3.

Scanning QR code:

• QR code posters will be available in multiple areas outside the store (from carpark to collection areas). Please ensure you scan in as soon as you arrive in our store location. This helps you protect your friends, whānau and community by enabling faster contact tracing. More information about the app is available here.
• If you do not have the COVID app on your phone, our team will be taking your details to record your visit.

Wearing a mask:

• Please remember to bring your own mask.
• If you do forget, we have some supply available. Please ask one from our staff.
• More information on different types of acceptable face covering is also available here.
  
   

Additional Resources

As you gear up to get back to jobs and work sites at Level 3, here are some useful resources developed by industry bodies to help with your planning:

• COVID-19 Health and Safety Protocols for New Zealand Residential Construction Sites
• COVID-19 Health and Safety Protocols for Commercial and Civil Construction
• Fact sheets around use of PPE to minimise risks

We thank you for your continued support and we look forward to seeing you again in store soon.

Make the Most of Winter: August catalogue out Now

It's full of fantastic deals including:

• 20% off the RotaCota Excel2 Brush range
• 20% off the Dulux professional microfibre roller range
• Bonus offers on selected 3M Respiratory masks
• Incredible spray deals from Graco and Wagner

Plus, purchase 30Ls or more of Dulux Premium Paints, Porter’s Paints, or Premium Woodcare from Cabots, Intergrain and Dryden and go in the draw to win a trip to Queenstown worth upto $4000!

Deals valid 2 – 31 August 2021.

Check out our online catalogue here or grab a copy from your nearest Dulux trade outlet.
 

Get Ready for Winter: May Trade Catalogue is out now!

For the month of May, with temperatures beginning to drop rapidly, we are inviting you to start gearing up for winter.

Our latest trade catalogue is loaded with winter-ready offers, such as:

• National promotion offering you a chance to win a room upgrade package worth at least $4000 for every 30L purchase of Dulux Premium Interior Paints (Wash&Wear, EnvirO2, Ceiling White, 1 Step, Aquanamel, Design, PRECISION, Renovation Range).
• Free Dulux umbrella when you buy 30L or more of Dulux Winterlock products or when you add on an AcraTex Cold Weather Additive in your Textures purchase
• Great prices and offers to stock up on Accessories
• Spray upgrades and offers from Graco® and Wagner® to get jobs done faster during winter, as well as great introductory prices on dehumidifiers

Terms and conditions apply. See here for the full T&Cs.

Deals valid 1 –31 May 2021.

Check out our online catalogue here or grab a copy from your nearest Dulux trade outlet.

Browse our Catalogue

February Trade Catalogue - Out Now

It's full of fantastic deals including:

• Dulux Professional Mini Roller Kit 160mm now just $10
• 20% off the Dulux Envirosolutions range
• 20% off the RotaCota Excel2 Brush range
• Bonus offers on selected tape from Tapespec and 3M Scotch
• Incredible spray deals from Graco and Wagner

Plus, purchase 30Ls or more of Dulux Premium Paints, Porter’s Paints, or Premium Woodcare from Cabots, Intergrain and Dryden and get a Dulux Colours of New Zealand aluminium drink bottle or Dulux branded 10L Dry Bag FREE.

Deals valid 1 – 29 February 2021.
Check out our online catalogue here or grab a copy of our catalogue from your nearest Dulux trade outlet.
 

Be in to WIN a Kiwiana Christmas Hamper - one per trade store!

Simply purchase 30 Litres or more of Dulux Premium Paints, Cabot's or Intergrain Premium Woodcare, Porter's Paints, or AcraTex in a single transaction and automatically go in the draw to win. Competition ends Saturday 12 December.

Terms & conditions apply.

Also, as our way of saying thanks for your loyalty and support this year, some of our trade stores are hosting Christmas BBQs* throughout this month. We look forward to seeing you there!

_{*selected stores only, see in-store for more details}
 

November Trade Catalogue - look out in your mailbox

The November trade catalogue is packed full of incredible deals including:

• Dulux Vintage Limited Edition t-shirts $15 each incl GST
• Dulux Professional Brush range – all sizes now $15 each incl GST
• Dulux Professional Masking Films, all sizes now $10 per roll incl GST
• Great spray deals from Graco and Wagner and Bonus accessories bundles with purchase

and heaps more
 

Catalogue deals are live from 9th November to 5 December 2020.

Check out our online catalogue here or grab a copy from your nearest Dulux trade outlet.

Update 14 August 2020

With the Auckland region being at Level 3 until 26th August, we would like to remind you of what this means for the way we service our customers. This is again to ensure that we keep our employees and
customers safe along with others whom we interact.

Auckland – Alert Level 3 (effective 12 noon Wednesday 12th August to midnight Friday 26th August)

Our Dulux Trade Centres will operate for customers under strict protocols designed to ensure contactless transactions, as we have done so previously:

• All orders must be placed via phone or email. Full list of stores and contact information is available here. You may still choose to get your paints delivered or picked up from your preferred store’s collection area. Walk-in customers are not allowed.
• Please follow the signs in stores and any instructions from our staff, including maintaining safe physical distancing and appropriate hygiene. There will be dedicated areas for entry and exit to ensure we manage the flow of traffic inside our stores. Collection areas for orders that are getting picked up from the store will be clearly marked.
• The temporary trading hours for all Dulux Trade Centres in the Auckland region will be from 7 am – 3:30 pm on weekdays. On Saturdays, only the following branches will be open from 8 am-12 noon: Mairangi Bay, Westgate, Kingsland, New Lynn, Onehunga, East Tamaki. The Glenfield branch is temporarily closed until Monday 17 Aug.
• Our in-store facilities will not be available in line with government protocols.

Remainder of NZ (excluding Auckland) – Alert Level 2

Our stores will continue to service you as we have done previously, but with safety protocols in place.

• All Dulux Trade Centres have a COVID-19 QR Code poster. We encourage you to check in if you are coming to the store to help track your movements. This helps you protect your friends, whānau and community by enabling faster contact tracing. More information about the app is available here.
• Contactless trading is highly encouraged. You may place your orders via call, text or email to ensure you limit the amount of time you spend inside the store. You still have the option of getting your orders collected from your preferred store or delivered to your home or work site. Visit this page to place your order through your preferred store.
• Our in-store facilities will not be available in line with government protocols.

For additional resources, check the Dulux Trade COVID-19 Support Centre.

We thank you for your continued support and for doing your part in keeping our employees and our
community safe.

点击这里查看中文版信息
 

Dulux June Trade Catalogue Out NOW!

Our stores are fully operational and back to normal trading hours. Dulux is well positioned to provide everything you need to get the job done. We have processes in store to keep both you and our teams safe, and you can still place your order via phone or email if you prefer.

Keep an eye out for our latest catalogue as it has everything you need to take on Winter! We will be posting these out and they are also in store now. Dulux Professional range of brushes are now all $15 each. Be sure to check out our deals, including preparation, application and spray offers.

Plus, when you purchase 30L of Dulux Premium paint, Cabot’s® or Intergrain® Woodcare or AcraTex® coatings, you’ll get FREE Dulux-branded thermal top, (while stocks last), one per customer. Plus go in the draw to win a Home Entertainment bundle worth $5000, or one of 4x $1000 Noel Leeming Gift Cards.

Terms and conditions apply

Hurry deals only available until 30 June 2020.

Head to your nearest Dulux Trade Outlet so you won’t miss out!

Updates to Dulux Services at Level 2

As we prepare to move to Level 2, we would like to update you on what this means in the way we service you, our trade customers. Our approach remains the same in maintaining our product supply and high standard of customer service, while keeping both our employees and customers safe at all times. Plan your store visit ahead by reading through the changes we are implementing below.

Temporary trading hours this week

14-15 May: All Dulux Trade Centres will still be operating on temporary trading hours. This is from 7 am – 3:30pm only. For Dulux Trade Depots, hours will differ per store. Please get in touch with your local trade outlet for more details.
16 May: All Dulux Trade Centres will be open for trading from 8 am to 12 noon, except our Roydvale branch.

Return to standard trading hours

All Dulux Trade Stores will resume to standard trading hours from 18 May.

To find the Dulux Trade Outlet closest to you and its operating hours, click here.

Changes to store operations

The move to Alert level 2 means our store premises will be open to in-person transactions. To operate our business safely, we have the following measures in place:

Hygiene protocol: Our stores will have sanitation zones at various points. Please use this as you enter and exit the store.

Contact register: As part of business operations on Level 2, we are obliged to keep a record of everyone who comes to our store. The record will include your name, contact information, time and date of your store visit. This register will be kept secure and confidential and will only be shared with the Ministry of Health or District Health board if required.

Safe distance: Please always maintain a safe distance of 2 metres and follow the relevant signs and instructions from our staff. There will be dedicated areas for entry and exit to ensure we manage the flow of traffic inside our stores. We may also need to limit the amount of people in our stores, and this may differ based on the size of the store. If you find that there is not enough space for you to queue, please come back when there is more space available.

Goods Collection: If you are coming to the store to collect an order placed online, please follow the signs to the collection zone. This minimises the need for you to queue inside the store. Please ensure you have a confirmation note and your order details before coming to the store.

Payment transactions: Physical barriers are set up on our counters to create a safe distance between our customers and our staff. We strongly encourage use of card payments (credit/debit/EFTPOS) or charge to account. However, we will be accepting cash transactions if there is no alternative. We have protocols in-store around handling cash.

In-store facilities: Our shared facilities, such as coffee machines, water coolers, and bathroom will remain unavailable. We apologise for this inconvenience.

Contactless transactions: When possible, we would still encourage you to place your orders via call, text or email. This ensures you limit the amount of time you spend inside the store. You still have the option of getting your orders collected from your preferred store or delivered to your home or work site. Visit this page to place your order through your preferred store.

Interaction with our trade representatives:

At level 2, with face-to-face interactions becoming more common, our trade representatives will also aim to get back on their usual call cycle. During these visits, we will continue to practice physical distancing rules and strict hygiene protocols.

If you prefer to keep in contact only over the phone, please let your Dulux representative know.

We thank you for your continued support and for doing your part in keeping our employees and our community safe.

FAQs

INFORMATION FOR CUSTOMERS - RESPONSE TO COVID-19

_{25th March 2020}

In line with the government’s COVID-19 actions, all our Dulux Trade Centres will be closing as of 5pm today, Wednesday 25th March, for a period of at least 4 weeks. During this period of closure, we will be unable to fulfil any email or phone orders.

Dulux is in full support of the government’s actions around COVID-19 and our closures will ensure our employees and customers stay safe and well. Dulux will continue to act on the advice of the Government.

We anticipate that toward the end of the lockdown period the Government will inform us of the appropriate next steps it wishes to take regarding COVID-19. We will endeavour to keep you informed as the situation continues to evolve.

Thank you for your understanding.