Will you allow customers to shop inside the store?
At level 2, we can welcome customers in store. However, to ensure we operate our business as safely as possible, please ensure you follow the relevant signages and instructions from our staff. There will also be limits on the number of people that can shop at any given time, depending on the size of the store. As such, we ask for your patience and understanding if you encounter delays.
Can I still place an order online and collect it from the store?
Yes, this service is still available across our trade distribution network. Ensure you have received a note from the store advising that your order is ready prior to coming to the store to ensure your time spent in store is kept at minimum. Learn more here
Can I pay in cash/EFTPOS when I collect my paint?
At level 2, we would still strongly encourage use of card payments (credit/debit/EFTPOS) or charge to account. However, we will be accepting cash transactions if there is no alternative. We have protocols in-store around handling cash.
Will you deliver paint?
Yes, you can take advantage of our premium paint delivery. Simply place your order to your preferred store and we will have your order prepared and delivered. Delivery times may vary. Please check this page out for more details.
What's the cost to get my paint delivered?
Effective 18th May, delivery orders from Dulux Trade Centres will be charged as follows:
a. 1-10L $10.00
b. 11-30L $20.00
c. 31Lt + $30.00
Non-paint items such as accessories purchased alone will incur the minimum delivery charge of $10.00.
For deliveries from Dulux trade depots, please inquire directly from the store when you place your order.
How can I confirm my order has been dispatched?
Our team will let you know once your order is dispatched.
Will I need to sign a docket to confirm receipt?
For your safety, as well as our teams, you will not be required to sign a docket to receive a delivery. On arrival to your preferred delivery location, our team will be sending you a photo of your order docket plus a photo of the items you have ordered.
Can I bring empty pails to recycle?
At Level 2, we are able to accept pails for recycling again. Please ensure they are compliant before bringing them to collection depots. Visit painttakeback.co.nz for a list of participating Dulux outlets and eligibility criteria.